Terms & conditions

    Sameeha Mini Mart

    Welcome to Sameeha Mini Mart. These Terms & Conditions are here to help set clear expectations and ensure a smooth and pleasant experience for both our customers and our team. By using our website or placing an order, you agree to the terms outlined below.


    Using Our Services

    By placing an order through our website, you confirm that the information you provide is accurate and complete. We kindly ask customers to use our services responsibly and respectfully so we can serve everyone better.


    Orders & Product Availability

    Orders placed through our website are accepted as submitted, provided the delivery address is within our serviceable area.

    All products are subject to availability. On rare occasions, an item may become unavailable after an order is placed. If this happens, we will inform you as soon as possible and assist you with a suitable alternative or cancellation where necessary.


    Pricing & Payments

    All prices listed on our website are shown in Sri Lankan Rupees (LKR).

    Prices, offers, and product availability may change from time to time. At present, Cash on Delivery (COD) is the only payment method available for online orders.


    Delivery Information

    We aim to deliver all orders within 24 hours, between 9:00 AM and 9:00 PM.

    Delivery is currently available within the Negombo area. Orders placed outside our delivery zone may need to be cancelled, and customers will be informed accordingly.

    Please note that delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances.


    Order Changes & Cancellations

    If you need to cancel or modify an order, please contact us as soon as possible via WhatsApp or email, and we will do our best to assist you.

    Once an order has been dispatched, changes or cancellations may not be possible.

    In certain situations—such as product unavailability or delivery limitations—we may need to cancel an order. If this happens, we will always inform you.


    Product Information & Images

    Product images on our website are provided for reference only. As many of our products are imported, packaging and appearance may vary.

    However, we ensure that important details such as brand, flavour, weight, country of origin, and product type remain consistent with the information shown on the product page.


    Customer Responsibilities

    To help us deliver your order smoothly, we kindly ask customers to:

    • Provide accurate delivery and contact details
    • Be available to receive orders during delivery hours
    • Store products according to recommended guidelines

    Fair Use of Our Services

    We value respectful and fair use of our services. In rare cases of repeated order issues, misuse, or inappropriate behavior toward our staff or delivery personnel, we may need to limit or refuse service to ensure a safe and positive environment for everyone.


    Limitation of Responsibility

    While we do our best to deliver on time, Sameeha Mini Mart is not responsible for delays caused by circumstances beyond our control, such as traffic conditions, weather, or unexpected events.


    Updates to These Terms

    We may update these Terms & Conditions from time to time to reflect changes in our services or operations. Any updates will be posted on this page, and customers are encouraged to review it occasionally.


    Contact Us

    If you have any questions or concerns, please feel free to contact us: