Sameeha Mini Mart
Customer satisfaction is important to us, and we take great care to ensure that all products are delivered in good condition. Due to the nature of our business, which involves food and beverage items, refunds and returns are handled with special attention to health, safety, and hygiene standards.
If you receive an item that is damaged, incorrect, or expired, please contact us within 24 hours of delivery. Requests reported after this period may not be eligible for review.
Eligible cases include:
For safety and hygiene reasons, we do not accept returns or refunds for:
Once food and beverage items leave our control, we cannot guarantee their handling or storage, and therefore cannot accept them back.
To be eligible for a refund or replacement:
All refund or replacement requests are subject to verification and approval by our team.
Approved refunds are generally offered as a replacement product or store adjustment. Cash refunds are limited and provided only in exceptional circumstances, at the discretion of management.
Where applicable, refunds will be processed using the original payment method.
Customers are responsible for:
Failure to meet these responsibilities may affect eligibility for refunds or replacements.
Sameeha Mini Mart reserves the right to modify or update this Refund Policy at any time without prior notice. Customers are encouraged to review this page regularly to stay informed of any changes.
If you have any concerns regarding your order, please contact us with your order details:
We’ll do our best to assist you promptly and fairly.