Delivery Policy

Sameeha Mini Mart

At Sameeha Mini Mart, we aim to provide a smooth and reliable delivery experience for our customers. This Delivery Policy outlines how our delivery service works and what you can expect when placing an order with us.


Delivery Area

We currently offer delivery services only within the Negombo area. Orders placed outside our delivery coverage may be cancelled, and customers will be informed accordingly.


Delivery Time

We aim to deliver all orders within 24 hours of order placement.

Deliveries are carried out between 9:00 AM and 9:00 PM, depending on order volume and delivery location.

Please note that delivery times are estimates and may vary due to traffic conditions, weather, or other unforeseen circumstances.


Delivery Charges

A delivery fee is charged for orders, and the fee may vary depending on the delivery location within Negombo.

Any applicable delivery charges will be communicated during the ordering process or confirmed before delivery where necessary.


Order Processing

Orders are processed after they are placed on our website and reviewed for delivery eligibility.

If an item is unavailable or an order cannot be fulfilled for any reason, customers will be informed as soon as possible.


Receiving Your Order

To ensure a smooth delivery experience, customers are requested to:

  • Provide accurate delivery address and contact details
  • Be available at the delivery location during the delivery window
  • Ensure someone is present to receive the order if they are unavailable

Unsuccessful Deliveries

If the customer is not available at the time of delivery or cannot be contacted, the order may be cancelled.

In such cases, the customer is not obliged to pay for the items. Repeated unsuccessful deliveries may result in restricted delivery service in the future.


Product Condition at Delivery

Customers are encouraged to check their items at the time of delivery.

Any issues such as damaged, incorrect, or expired items should be reported within 24 hours, in line with our Refund & Return Policy.


Service Limitations

While we do our best to deliver on time, Sameeha Mini Mart is not responsible for delays caused by factors beyond our control, including traffic conditions, weather, or unexpected events.


Policy Updates

Sameeha Mini Mart reserves the right to modify or update this Delivery Policy at any time. Customers are encouraged to review this page regularly for updates.


Contact Us

If you have any questions regarding delivery, please contact us: